You can now claim money back on your shop! mySupermarket offers exclusive Cashback when you buy a selection of your favourite products, use our vouchers or as a part of special promotions.

Cashback helps you to save even more money on your weekly shopping. You won’t find these offers anywhere else; these are exclusively available to mySupermarket shoppers.


How do I earn Cashback?

You will find a number of products on our site that have a visible Cashback symbol attached to them. This will show you a Cashback amount either in £’s, pence or a % that you can earn by buying that product. Sometimes the Cashback can be up to 100%, so the product is FREE. We also have a dedicated Cashback shelf on our site – just go to ‘’Offers’ and click on Cashback to see all the Cashback offers available at any one time. To earn Cashback, simply add the item with the Cashback icon to your basket and complete your shop by sending your basket to your chosen store.

After sending your basket, all your earned shop Cashback will be recorded in your account as “pending confirmation”. Pending amounts will be transferred over to your PayPal account, once your purchase has been validated. For more details, see “How do I claim my Cashback?”

How do mySupermarket Vouchers work?

In addition to Cashback on products, from time to time mySupermarket may send you notices about special promotions through which you can earn more Cashback.

To redeem your Voucher enter your eligible mySupermarket Voucher Codes in the mySupermarket checkout page and complete your shop by sending your basket to your chosen store. After sending your basket, all your earned Voucher Cashback will be recorded in your account as “pending confirmation”. Pending amounts will be transferred over to your PayPal account, once your purchase has been validated. For more details, see “How do I claim my Cashback?”

How do I claim my Cashback?

In order to process your Cashback payment,we will need to confirm that your purchase was completed. Where possible, we will verify this from the Supermarket itself. If we are unable to do so, we may request that you email us a copy of your delivery receipt to cashback@mysupermarket.com. Please keep your delivery receipt until after you have received your cashback to your PayPal account so that this receipt is available to send to us should we request it.

What types of delivery receipt are ok?

  1. If you still have a hard copy of your delivery receipt, simply scan it clearly and email it over to us. This is the receipt that you receive from the driver when he/she delivers your groceries to your home.
  2. If you no longer have this receipt, please take a screenshot of your delivery confirmation on the store website and email it over to us (to do so, login to the store website, and go to the previous orders section in your account).

Please note that an email sent from the supermarket with your order details prior to delivery is not a delivery receipt and cannot be used as confirmation for your purchase.

Not sure how to do this? You can see a quick tutorial here -
http://www.youtube.com/user/mySupermarketMedia?feature=watch

Please make sure that the shopper name and address,delivery date/status is stated clearly and that we are able to see all items purchased, together with the final amount.

Please note that any pending Cashback earnings on purchases that we are unable to verify will not be paid.

How long do I have to submit proof of purchase?

We ask that you scan and send your receipts to us within 30 days of the date of you completed your shop on mySupermarket. Please note that any pending Cashback earnings requiring proof of purchase will expire after 30 days and will not be paid.

Can I still claim Cashback when shopping in-store?

You can also claim Cashback using the mySuperList Mobile App! Download mySuperList to your iPhone or Android. Use it to create a shopping list and shop in-store. Alternatively, you can also send your mySupermarket basket to your mobile by clicking “Send to Mobile” (below the “Checkout” button). Once you’ve shopped, follow the instructions to submit your receipts. For information on how to earn and claim Cashback using mySuperList, see the mySuperList FAQ’s.

At this time, mySupermarket Voucher Codes cannot be used on mySuperList.

How do I claim Cashback if I use the mySuperList Mobile App to order online for delivery?

If you use the app to send your list and complete your shopping online for delivery, you do not upload your delivery receipt via the app. Simply send a copy of your delivery receipt to cashback@mysupermarket.com. For more details, see “How do I claim my Cashback?”

What types of delivery receipt are ok?

  1. If you still have a hard copy of your delivery receipt, simply scan it clearly and email it over to us. This is the receipt that you receive from the driver when he/she delivers your groceries to your home.
  2. If you no longer have this receipt, please take a screenshot of your delivery confirmation on the store website and email it over to us (to do so, login to the store website, and go to the previous orders section in your account).

Not sure how to do this? You can see a quick tutorial here -
http://www.youtube.com/user/mySupermarketMedia?feature=watch

Please make sure that the shopper name and address, delivery date/status is stated clearly and that we are able to see all items purchased, together with the final amount.

Please note that an email sent from the supermarket with your order details prior to delivery is not a delivery receipt and cannot be used as confirmation for your purchase.

At this time, mySupermarket Voucher Codes cannot be used on mySuperList.

How can I add or change my PayPal account details? What if I don't have a PayPal account? Is there a limit on how much Cashback I can get?
Yes. Up to £20 Cashback can be earned per shop and no more than £45 per household each calendar month.
How long does it take before I get my Cashback?

It takes up to 30 days to receive Cashback.

Why can I no longer see Cashback on a product?

In most cases, Cashback on a product is limited to one use per user. Where that is the case, once you have received Cashback on a certain product, the promotion will no longer show up the next time you go to shop. In addition, all promotions are for a limited time and are subject to cancellation without advance notice and at our sole discretion and all promotions come to an end.

Your eligibility for Cashback is based on the day you complete the shop, and not the day you put the item into your basket. If you start a shop on one day and add Cashback items but only complete the shop on a later date, you will not earn Cashback on items if the promotion has expired in the meantime.

Can I get Cashback for buying the same product more than once?

In most cases, Cashback on a product is limited to one use per user. Where that is the case, once you have received Cashback on a certain product, the promotion will no longer show up the next time you go to shop. Please always check to see that the promotion still appears on your screen.

Other Cashback promotions may have different rules. Limits on Cashback on products will appear on the bottom of the product page for the eligible product. Please see “Information on Specific Cashback Promotions” for information on certain other Cashback promotions.

Can I get Cashback on a different shop on the same day from different stores?

In most cases, Cashback on a product is limited to one use per user. Where that is the case, once you have received Cashback on a certain product, the promotion will no longer show up the next time you go to shop. Please always check to see that the promotion still appears on your screen.

Other Cashback promotions may have different rules. Limits on Cashback on products will appear on the bottom of the product page for the eligible product. Please see “Information on Specific Cashback Promotions” for information on certain other Cashback promotions.

Information on Specific Cashback Promotions

VIP Free Delivery: January 1, 2014 through March 31, 2014

Receive Cashback in the amount of the delivery charges you pay on all orders placed via mySupermarket during the promotional period, January 1, 2014 through March 31, 2014.

If you are invited to participate in the programme you'll receive an email with a link to sign up. There is no other way to get VIP delivery at this time.

How does it work?

  • If invited to the programme you will receive an email with a link to participate.
  • Once you accept, the piggy in the lower left hand corner of your mySupermarket page will be wearing a crown.
  • Complete a shop through the mySupermarket website and send your basket to your chosen supermarket
  • Our system, recognizing you as a VIP user, will automatically add the VIP free delivery voucher to your account on our system
  • Please make sure you use your invited VIP email address when placing your shop on mySupermarket otherwise your shop will not be registered as a VIP purchase and you will not receive your Cashback!
  • • Once we have confirmed completion of your purchase you will receive £5 cashback reimbursement to your PayPal account for this shop

Promotion terms

  • The promotion will be offered by mySupermarket to selected users. Participation is by invitation only and cannot be transferred from one user to another.
  • You must spend at least £50 on the mySupermarket website, exclusive of delivery fees, in order to be eligible.
  • In order to process your Cashback payment, we will need to confirm that your purchase was completed. Where possible, we will verify this from the Supermarket itself. If we are unable to do so, we may request that you email us a copy of your delivery receipt to cashback@mysupermarket.com.if requested, you must email a scan of your final delivery receipt showing the total shop amount and the delivery charges paid to cashback@mysupermarket.com. Please keep your delivery receipt until after you have received your cashback to your PayPal account so that this receipt is available to send to us should we request it.
  • The promotion is limited to a total of four shops per household, per calendar month.
  • The promotion may be cancelled at any time, at our sole discretion, and without advance notice.
  • We reserve the right to cancel the participation of any user who engages in fraudulent practices or otherwise abuses the Cashback programme.