• About mySupermarket
  • What is mySupermarket?
  • How do I shop with mySupermarket?
  • How do I complete my shopping with mySupermarket?
  • What changes have you made to the site recently?
  • Why should I use mySupermarket instead of the supermarkets' own websites?
  • Why don't you include Morrisons and other supermarkets?
  • Do I have to buy my groceries online?
  • If I choose to do a Health & Beauty shop using Boots or Superdrug will I still be able to compare products and
    prices to the other supermarkets?
  • If I choose one of the supermarkets for my Health & Beauty shop can I add those products to my Groceries shop?
  • Do you have any plans to add any more retailers in the future?
  • Shopping with mySupermarket
  • Can I start shopping from my last basket?
  • How do I find more information about a product?
  • Why do I need to enter my online store login details?
  • Save with mySupermarket
  • How can I save money?
  • How do I switch stores?
  • Where can I find Special Offers?
  • Savvy Buys
  • What are Savvy Buys?
  • How often are Savvy Buys updated?
  • Where can I find Savvy Buys at mySupermarket?
  • Favourites
  • Can I use my Favourites from the other online accounts I have in mySupermarket?
  • How do I add products to my favourites?
  • Pricing
  • Are product prices and special offers up-to-date?
  • Why is my total price sometimes different from the total on the store websites?
  • Delivery
  • Who delivers my shopping?
  • How do I book a delivery slot?
  • How much does delivery cost?
  • How can I change my delivery address?
  • What should I do if I have a problem with my delivery?
  • Payment
  • Is mySupermarket free to use?
  • How do I pay for my shopping?
  • Aldi
  • Why have you put Aldi on your site before Morrisons?
  • How are you collecting Aldi prices?
  • How often are your Aldi prices updated?
  • How accurate are the Aldi prices?
  • Are Aldi cheaper than the other retailers?
  • How do you compare Aldi products to the other retailers?
  • When I fill my basket the Aldi comparison says 'N/A', what does this mean?
  • Are the prices and products the same in each Aldi store?
  • If you cannot do an online shop with Aldi what is the point of having them on the site?
  • There isn't an Aldi store anywhere near me, so why do you show me a comparison with them?
  • There seem to be products missing on your site that I buy in my local Aldi store
  • Do some of the prices on your site differ to the prices I see in my local Aldi store?
  • mySupermarket Mobile App
  • Where can I find the mySupermarket new App?
  • Are you planning to release an Android compatible App as well?
  • How much does the App cost?
  • Can I do my grocery shopping by using this App?
  • What if the price I see in the store is different than the one I see on the App?
  • Technical issues
  • I can't send my basket to the store
  • I sent my basket but it appeared empty in the supermarket
  • What browser versions are supported by mySupermarket?
  • What happens if I disable cookies or JavaScript?
  • I forgot my password, what should I do?
  • How do I change details in my account?
  • How do I unsubscribe from mySupermarket emails?
  • How do I prevent mySupermarket emails from going to my junk/spam folder?

About mySupermarket

What is mySupermarket?

www.mySupermarket.co.uk is a shopping website which allows you to compare the value of your basket when shopping from the biggest retailers in the UK. It automatically checks what's in your basket and recommends swapping items for ones of better value. You can choose from three types of shops:

  • Groceries – Compare prices between Tesco, ASDA, Sainsbury's, Ocado and Waitrose and place your order through us with the retailer of your choice.
  • Health & Beauty – Compare prices between Tesco, ASDA, Sainsbury's, Ocado, Waitrose, Boots and Superdrug and place your order through us with the retailer of your choice.
  • Wines – Compare prices between Tesco, ASDA, Sainsbury's, Ocado and Waitrose and place your order through us with the retailer of your choice.

How do I shop with mySupermarket?

  1. Shop – choose your favourite store and start filling your basket. Shop from our recommended Top 100 Offers, your Favourites, browse the shelves, or use Search to find specific items.
  2. Save – save money by switching stores or swapping products for cheaper alternatives. If you see a cheaper store, you can switch by clicking the on the Comparison Centre on the right hand side of the screen.
  3. Checkout – once your shop is complete, click on the Checkout button (located on the right hand side of the screen) to send the contents of your basket to the store of your choice for payment. If you haven't yet entered your chosen store's account login details, you will be required to do so now. Your chosen store website will be opened in a new window. Just complete the payment there.

How do I complete my shopping with mySupermarket?

Once you've finished shopping and saved money, click the Checkout button on the right hand side of the screen in order to transfer your basket for payment at your chosen store. At the Checkout, click the Send button to send your basket to the store's website. If you haven't yet entered your chosen store's account login details, you will be required to do so now, in order to transfer your basket over to the store's website for payment and final confirmation. If you've never previously shopped online at your chosen store, you can open an account by filling the registration form within the mySupermarket Checkout page, and then click the Register & Send button. We assure you that this is a safe and secured registration. We will never share your details with any third party without your permission. Once your basket has been sent, click on the Continue button to be transferred to the store's website for payment. All you have to do now is review your basket and enter your payment details. If you haven't booked a delivery slot with mySupermarket you'll need to book your delivery directly on the store's website.

What changes have you made to the site recently?

There are a number of changes we have made across a wide variety of areas:

  • Easier to choose your type of shop – we have created a new homepage which makes it easy for you to choose which of the 3 types of shop you would like to order from. Choose to shop for Groceries, Health & Beauty or Wines using the tabs at the top of the homepage.
  • Better product search – like all the good search engines, if you type in a product into our Search bar it will provide predictions of what you are looking for, helping you quickly select your desired term.
  • Better products display – you can now magnify product images when you open a product detail page so that you can see product labels up close.
  • Helpful product symbols – We have added some handy symbols to certain products to make your shopping even quicker. These symbols show you:
    • Savvy Buys - products at least 30% lower than the average across stores for the last 12 months
    • New products
      Best-sellers - the products being sold the most in each category
    • New products
      New products - the newest products on shelves across the UK (first 3 months since first appearing)
  • New ways to save – in addition to our established saving suggestions, we have introduced my Savvy Buys, Cashback offers exclusive to mySupermarket, and Price Alerts.
  • Savvy Buys: mySupermarket's unique way of identifying the best offers shows which products are priced at least 30% lower than the average price across all stores for the past 12 months. You can see all Savvy Buys in your preferred store by visiting the Savvy Buys shelf within the offers menu. For a personalised selection of Savvy Buys that are relevant to you based on what you have previously shopped, visit my Savvy Buys within the my Shop menu.
  • Price Alerts: Add Price Alerts to products you want us to track for you and we'll let you know as soon their price drops! Set-up price alerts from any product page.

Why should I use mySupermarket instead of the supermarkets' own websites?

With mySupermarket you get all the benefits of shopping at your favourite supermarket plus:

  • Compare and save – With mySupermarket you can compare the price of any item or the price of your entire basket between 8 retailer stores. You can switch between stores and once you've filled your basket, you can send it to the store of your choice, pay for the goods and have them delivered at your chosen time.
  • Save money within your supermarket – mySupermarket continuously scans your basket and suggests you swap some of your items for others that are similar, yet better value. That way you never miss a good deal.
  • Savvy Buys – mySupermarket has done the math on all the special offers available across the different stores and recommends those that are well below their average price for the past year with an easy to spot green thumbs up.
  • Cashback – Get product Cashback from mySupermarket on top of any other promotional discounts running in your preferred store.
  • Find a convenient delivery slot – With mySupermarket, you can shop through all the online stores. If you can't find a convenient delivery slot at your store, one click will show you what slots the other stores are offering.
  • More product filtering options – Instead of seeing products alphabetically, you can now choose to filter products by brand, type, or whatever is relevant to that type of product. This makes finding what you want much easier and faster, which we know really matters with so many products for you to compare and choose from.
  • Impartial, free advice – mySupermarket is completely impartial and is free to use. Our only aim is to help customers save as much time and money as possible on their online shopping.

Why don't you include Morrisons and other supermarkets?

We would love to include Morrisons, Aldi, Lidl and other such stores in mySupermarket. However, we can only include supermarkets that provide us with daily pricing updates for their full product inventory, to ensure that we remain fully up to date. We will certainly consider adding them to mySupermarket if they provide us with their pricing information.

Do I have to buy my groceries online?

If you prefer to go shopping in person, you can prepare your shopping list on mySupermarket, take advantage of our saving suggestions, and then print your shopping list. That way, you'll go to the store with the best value list you could possibly have. You can even split your shopping list between two stores, getting the best deals from each, using our Split List function in the Print App. To do so, start shopping from one store and when you're ready- click on the Checkout button. Click "Print Shopping List" and choose whether to print your list for your chosen store or to split it between two stores. Please note that prices online don't always reflect the prices and offers in-store.

If I choose to do a Health & Beauty shop using Boots or Superdrug will I still be able to compare products and prices to the other supermarkets?

Yes. We let you compare across every store on our site that stocks those products. It works exactly the same in our Wine store too.

Why have you changed your site?

We are constantly looking for ways to make our site better for you. Based on what you, our customers tell us, we've added more stores to compare, more ways to save and an easier, quicker and more enjoyable shopping experience. This is our biggest set of improvements to date.

If I choose one of the supermarkets for my Health & Beauty shop can I add those products to my Groceries shop?

No. The Health & Beauty shop is a different area on our site, and has a separate basket. Some of the products are available both in the Health & Beauty and the Grocery shops but products can't be transferred from one basket to the other. Please do your Groceries shopping separately.

Do you have any plans to add any more retailers in the future?

Yes. We are constantly looking for other retailers to add to our site. We want to give you the maximum choice possible, and the very best value.

Shopping with mySupermarket

Can I start shopping from my last basket?

With mySupermarket you can start shopping from your last basket, rather than filling up your basket from scratch. Your last basket is the last order you sent to one of the online stores. Once you sign in and choose a channel to shop from (Groceries, Health & Beauty or Wine), a select store pop up will appear. Tick the box next to "Start with all items from my previous basket" and choose a store to shop from. You can also start shopping directly from your Favourites list, from my Savvy Buys, or from your previous Orders list, all of which are found in one convenient place under 'My Shop'.

start shopping from your last basket

How do I find more information about a product?

Click on the product image or name to see the item's details, including a larger image. This product details page includes a price comparison chart, ingredients, full nutritional information, allergies info and more. Where details are missing, we are in the process of adding them.

Why do I need to enter my online store login details?

You need to enter your login details so that we can communicate with your store account. You will only be asked to enter your details the first time you shop and after that we'll save them (unless you choose otherwise). Entering your store login details enables you to:

  1. Book a delivery slot
  2. Import your Favourites from any of the online stores
  3. Checkout from mySupermarket and complete payment for your basket
For security reasons, we give you the choice whether you wish for your password to be saved or not. If you wish to speed up the process on future shops, leave the tick box checked and you won't have to enter it next time. If you change your mind or wish to send your basket to a different account, you can remove your stored login details in the Your Account page.

Save with mySupermarket

How can I save money?

  • Application Bar and Saving Centre - an ever-present area on your screen which shows all of your saving options for each item and for the entire basket, such as Buy More & Save, switch stores etc, and keeps track of how much you have saved since joining mySupermarket. MiniApp
    • QuickShop - we suggest to you to start your shop by typing your shopping list in the notepad. You will then see the relevant products for each item in your list all in one place. Don't bother to sort your list according to categories. We will sort it for you.
    • Delivery - Booking a delivery couldn't be simpler - click on the Delivery app, find your preferred slot and book it with the click of a mouse.
    • Vouchers - an up-to-date list of the best vouchers available across all the stores.
  • Swap & Save - You can save money by swapping products for cheaper alternatives. Whenever we find a cheaper swap, you will see a blue notification on the product image.
    Swap and save You can review the swaps whenever you want by clicking the Swap & Save notification or in the ever-present Saving Centre (located on the bottom right corner of the screen). MiniApp
  • Switch Store - We keep track of the price of your basket in all stores while you shop. If another store offers a better price for your entire basket, you can immediately transfer all the contents of your basket to that store. You can do this at any stage by clicking on the store comparison panel on the right hand side of the screen, or by opening the drop down box on the left side of the screen, next to where it says 'change store'.
  • Split List - If you prefer to shop in-store, split your shopping list between two stores to get the best deals in both. To do so, start shopping from one store and when you're ready- click on the Checkout button. Click "Print Shopping List" and choose whether to print your list for your chosen store or to split it between two stores. Please note that prices online don't always reflect the prices and offers in-store.

  • Discount vouchers - mySupermarket collects the best voucher codes from across the web and posts them all into one place. Check out our Voucher application ( ) which is located in the bottom of the screen and see if any of the discounts are of interest to you. If you see a voucher you want, simply click on its link to be taken to the site where you can copy the voucher code from and paste it when paying for your order at your chosen store's website.

How do I switch stores?

On the right hand side you can see the price of your basket in all the available stores. If, at any stage of your shopping, you would like to switch to a different store, all you need to do is click on your preferred store. Alternatively, you can open the drop down box on the left side of the screen, next to where it says 'change store' and switch to a different one.

Trolley

You will then have the opportunity to review your new basket and to check that you are satisfied with the replacements, where identical products weren't available. If we can't find a good replacement, the product will be marked as "Unavailable". You can then continue shopping in your new chosen store. You can switch between the stores as often as you like within the same shop.

Where can I find Special Offers?

Special offers appear in light blue color ( discount ) . The expiry date can be seen in the product details pop up by clicking on the product image or name. The best place to find offers would be the Offers department ( offer ) , which gathers all types of offers into one place. There you'll be able to choose from different types of offers divided into different shelves such as '2 for 1', Multibuys, Discounts and others. Visit our Savvy Buys Shelf for the best offers at your chosen store, filtered and organized according to your preferences. You can also find special offers by regularly browsing through the shelves, as the last shelf in each department contains all the offers that can be found in that particular department.

Savvy Buys

What are Savvy Buys?

Savvy Buys are the definitive benchmark for a good deal. We track prices daily to find items that are at least 30% lower than their average price across all stores for the past 12 months. The average for the last 12 months is what we consider the true 'normal' price that offers should be measured against and we reserve calling a deal a Savvy Buy until a supermarket is actually showing a significant savings against the 'normal' price of that product. Savvy Buys are the deals that you should stock up on.

How often are Savvy Buys updated?

We track prices and update Savvy Buys daily.

Where can I find Savvy Buys at mySupermarket?

You can view all Savvy Buys in your preferred store by visiting the Savvy Buys shelf in the Offers menu or see a personalised selection of those relevant for you by visiting the my Savvy Buys shelf in the my Shop menu. You must have either shopped with us once before or imported your favourites list from your store account to see my Savvy Buys recommendations.

Favourites

Can I use my Favourites from the other online accounts I have in mySupermarket?

Of course! To save time, you can import your favourites list from any of the store's websites. In addition, we update your favourites with the products you buy through mySupermarket every time you send a basket.

How do I add products to my favourites?

There are two ways to add products to your favourites with mySupermarket:

  1. Using Favourites stored on another website - Click on the My Shop Star icon (Star) and choose 'My Favourites' department, then choose my Favourites. Click on the 'Import your Favourites' button, and you will be asked to enter your username and password for the relevant store's account. We will then import all your favourites into one convenient list.
  2. By shopping with mySupermarket - Every time you send a basket from mySupermarket, all your products will be saved in your Favourites.

You can store up to 900 favourites.

Pricing

Are product prices and special offers up-to-date?

We are 100% independent from the supermarkets featured on our site. We get prices for their products using different methods; from checking real-world stores, to checking supermarket/retailer websites. In most cases we update prices daily, however, for supermarkets/retailers that don't sell products through their websites, we update prices 1-2 times per week, as we can't cross-check the corresponding website every day. This means that because prices can change daily there could occasionally be differences.

As soon as you book a delivery slot, we remove any special offers that have passed their expiry date. If you book a delivery slot after filling your basket, we will adjust your basket total to reflect this change. We recommend that you book your delivery before you start shopping. That way, we'll only show you special offers that will be in date on the day of your delivery.

Why is my total price sometimes different from the total on the store websites?

There are 4 reasons why there may be differences between the total of your basket in mySupermarket and the online stores:

  1. For items sold by weight, such as fruit or fresh meat, we calculate the price based on an estimated, average weight for those items. However, you pay the online store for the exact weight.
  2. Your mySupermarket total price takes into account special offers. However some of the online stores do not include these discounts in their totals until you confirm the delivery time and proceed with the checkout process.
  3. If you book your delivery slot through mySupermarket your total at mySupermarket will take into account only offers which are valid on the date of your delivery, while your total at the store website may still include offers that are expired as well.
  4. If you switched stores, and some of the items you chose could not be replaced, the cost of these items will be deducted from the basket price.

Delivery

Who delivers my shopping?

The store you checkout from will deliver your shopping. Even if you book the delivery through mySupermarket, your shopping will be delivered by the store itself, only after the payment process was completed on the store's website and you received a confirmation email from them as well regarding this order.

How do I book a delivery slot?

Delivery Booking a delivery couldn't be simpler - click on the Delivery app, find your preferred slot and book it with the click of a mouse. You can book a delivery slot before you start shopping or at any time before you send your basket to the online store of your choice. As soon as you book your delivery slot, we will recalculate your total by eliminating any special offers that have passed their expiry date.

How much does delivery cost?

The cost of your delivery entirely depends on the store policy, day, time and the total cost of your basket (some stores offer free delivery for orders over changing costs). In order to check the updated prices and available delivery slots, click on our Book Delivery app ( Delivery ).

How can I change my delivery address?

As mySupermarket is not the one to deliver the goods to your door, you will need to update your delivery address in your store's account (directly on their websites). If you change your address, please don't forget to amend your postcode within your mySupermarket account, before you send your basket, as inventories differ from one postcode to another. If you wish to send an order to a different address (e.g. for a relative or to a holiday address), please add the address as an additional address within your online store account (i.e. Tesco, ASDA, Sainsbury's, Ocado, Waitrose, Boots or Superdrug). When shopping from Tesco, you'll need to change your default address before beginning your shopping with mySupermarket.

What should I do if I have a problem with my delivery?

If you think mySupermarket misrepresented the products you ordered, please email customerhelp@mysupermarket.com with the details. Otherwise, please contact the online store concerned directly on:

Tesco 08457 225 533 Contact Tesco
Asda 0845 300 7771 Contact ASDA
Sainsbury's 0800 328 1700 Contact Sainsbury's
Ocado 0845 399 11 22 Contact Ocado
Waitrose 0800 188 884 Contact Waitrose
Boots 0845 609 0055 Contact Boots
Superdrug 0845 609 0055 Contact Superdrug

Payment

Is mySupermarket free to use?

Yes, mySupermarket is completely free. All you have to do is pick a store to start filling your basket. To send your basket to your chosen store, you have to register, but this is free as well.

How do I pay for my shopping?

You pay for your shopping on the website of your chosen store. Once you've filled your basket and taken advantage of our saving suggestions, you send your basket to the store of your choice. We then transfer you to their website where you enter your payment details. Your order is only confirmed once you have paid for your shopping.

Aldi

Why have you put Aldi on your site before Morrisons?

Morrison's have said that they plan to go online early in the new year, so once they do this we can add them to our site quickly. Aldi are not online so we have to add them in a completely different way. They are our first offline store but more will follow.

How are you collecting Aldi prices?

We use an independent company who specialises in gathering accurate pricing information directly from retailer stores.

How often are your Aldi prices updated?

At least once a week.

How accurate are the Aldi prices?

We have a proud reputation for high degrees of accuracy. However, we are not getting the prices directly from the retailer website , relying instead on manual recording of information. Of course this means that the occasional human error is inevitable but we will use all of our experience and long standing methods to ensure mistakes remain extremely rare

Are Aldi cheaper than the other retailers?

Any of the retailers can be the cheapest at any one point in time. It all depends on the contents of your basket. The question we are asked the most is "Who is the cheapest for a typical basket of shopping?" The answer is that there is no such thing as a typical basket - everyone's basket is different and unique.

How do you compare Aldi products to the other retailers?

We use the same fair and transparent method that we have always used. We matched their products to the exact or closest equivalent products in the other 5 retailers. This is what we do with every retailer product. Whenever you add a product to your basket on mySupermarket we look for an exact or closest match in the other retailers so that we can compare the cost of your shopping across the stores as accurately as possible. We call this BEST MATCH.

Given most of their products are own label we had to decide what the best match was. The fairest way to do this was to ask our users, so we did.

Earlier this year we carried out two surveys to a statistical sample of our users. We asked the question - "Which ranges offered by other supermarkets do you think Aldi products are most like?"

- 83.8% said standard own label or budget/basics own label
- 9.6% said premium own label
- 6.6% said Brands

So we have compared where possible to standard own label - which we believe to be the fairest option for all - both retailers AND users. Of course, the great thing about our site is that it is easy to compare almost anything so if anyone thinks the comparison for a certain product should be something different then they can still make that comparison on our site.

When I fill my basket the Aldi comparison shows '---', what does this mean?

This means that we cannot find sufficient products in Aldi that match the ones you have selected in your chosen store. Aldi have far fewer products that the other stores so often there isn't a close match to a product from another retailer. This happens in reverse too - if you start your shop with Aldi you may notice N/A against one or more of the retailers in the comparison summary. This happens for the same reasons

Are the prices and products the same in each Aldi store?

The vast majority are. Like with all other retailers products vary slightly from store to store and region to region. We have tried to show as many products as possible and we will continue to add them

If you cannot do an online shop with Aldi what is the point of having them on the site?

We want you to be able to shop and compare across as many stores as possible, online or offline. You can now plan an Aldi shop and then send a list to our iPhone and Android app - mySuperlist - to take into store to buy your products. You can also use it to scan any product in an Aldi store to get an instant price comparison if an equivalent product is available in any of the other retailers

There isn't an Aldi store anywhere near me, so why do you show me a comparison with them?

Aldi are the fastest growing retailer and opening new stores all of the time. We want to give everyone the opportunity to consider Aldi for all or part of their shop if it is right for them. We know for some users an Aldi store may be too far away to make an offline shop worthwhile so we suggest you just ignore the Aldi comparison

There seem to be products missing on your site that I buy in my local Aldi store

Like with all other retailers products vary slightly from store to store. If you see a product in Aldi that does not appear on our site then be sure to tell us at customerhelp@mysupermarket.com and we will see if we can do something about it

Do some of the prices on your site differ to the prices I see in my local Aldi store?

Not to our knowledge. The Aldi prices on our site are collected directly from Aldi stores, but human error is sometimes inevitable so there may be the rare occasion when an Aldi price on our site differs to the price you see in the store. Please tell us if you spot any differences - we would really appreciate it.

mySupermarket Mobile App

Where can I find mySupermarket's new App?

This application can be found in the App Store by searching for "mySuperList".

Are you planning to release an Android compatible App as well?

Yes, we are planning to also launch an Android compatible App in August 2013.

How much does the App cost?

The mySuperList App can be downloaded for FREE.

Can I do my grocery shopping by using this App?

Yes. The mySuperList app was built to help you shop in the store or online.

What if the price I see in the store is different than the one I see on the App?

The prices we show on the App are sourced from the stores websites, and there can be discrepancies between them, due to local promotions that did not originate in the store's headquarters.

Technical issues

I can't send my basket to the store

If you're unable to send your basket to the store of your choice, we would advise you to try the following:

  • Login to your account directly on the store's website
  • See if everything's 'normal' in your account (see if you can find your delivery slot there or try to book a delivery slot, for example)
  • Sign out completely
  • Return to mySupermarket and try to send your basket again If your basket still wouldn't go through, please contact customerhelp@mysupermarket.com for further instructions.

I sent my basket but it appeared empty in the supermarket

This may occur if you were logged in to the store's website before you sent your basket. In order to sort this out, sign out from the store's website (make sure that your sign-out has been completed as you may be required to confirm your request), and sign in again. Also make sure that you have sent your basket to the correct account and that you sign in with the same sign-in details (this information can be found in the confirmation email from mySupermarket or in 'my Account'-> 'Online store accounts'.

What browser versions are supported by mySupermarket?

Currently all latest versions of Internet Explorer, Firefox, Chrome and Safari are supported. If you experience performance issues while using mySupermarket, try to update your browser's version or switch to a different one. If this doesn't help, please contact customerhelp@mysupermarket.com.

What happens if I disable cookies or JavaScript?

Sorry, mySupermarket will not work if cookies or JavaScript are disabled.

I forgot my password, what should I do?

Don't worry; we will help you create a new one. Just click 'Sign in' on the menu bar at the top section of any page. When the pop up opens, click the 'Forgotten your password?' link (just above the 'Sign in' button). Then, enter your email address and click the 'Send' button. A link to create your new password will be emailed to you - and when you click on this link, you will be taken to a page which will allow you to set a new password.

How do I change details in my account?

To change any of your account details, just click on your username, at the top right corner of the page. Under 'My Account' you will be able to delete and replace any information you choose, including your personal details, your email preferences and stores login details. Please note that in order to change your email address and/or password, you will need to enter your current mySupermarket password.

How do I unsubscribe from mySupermarket emails?

To change any of your account details, just click on your username, at the top right corner of the page. Under 'My Account' you will be able to delete and replace any information you choose, including your personal details, your email preferences and stores login details. Please note that in order to change your email address and/or password, you will need to enter your current mySupermarket password.

How do I prevent mySupermarket emails from going to my junk/spam folder?

Help ensure that your mySupermarket emails are always delivered to your inbox. Log in to your email now and add mySupermarket to your address book, contacts or "Safe Senders" list. If you need any assistance in doing that, please contact customerhelp@mysupermarket.com.