Please note that any words which are capitalised have the same meaning as in the Terms and Conditions for use of the Website/App, the Browser Extension and the Service.

A. Introduction

We are mySupermarket Limited, Company No 5920495 registered in England with our registered office at Manchester House, 86 Princess Street, Manchester, M1 6NG, England (and we refer to ourselves as "mySupermarket", "we" or "us" or "our" in this document).

We are committed to protecting your privacy. We ask that you please read the following carefully to understand our views and practices regarding your personal data and how we, as data controller of your personal data, will treat it.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK).

B. The Information We Collect

Data we collect from you directly

When you register we will ask for the following information: your name, email address, password, IP address and postcode. We may also ask you to provide your age, your phone number, your street address and possibly certain other personal details such as gender or where you heard about us.

In addition, you will be able to register for the third-party website of a Supermarket via mySupermarket. If you insert any information in such third party registration form we may use such information in accordance with this Privacy Policy. However if such third party registration form includes payment information, this will not be retained and we shall not make any use of such information except to submit such information to the applicable third party together with the entire registration form.

We will also ask you to provide data as you use the Website/App so that we can provide the certain aspects of the Service. For example:

  • If you place an order for one of the Supermarkets, we will ask you for your login details for that Supermarket (or you can register for that Supermarket via our Website).
  • If you participate in our Cashback Programme, we will collect and retain your PayPal or bank account information so we can pay you and we may use your Supermarket login details to verify and confirm completion of your order (or to check other eligibility criteria) before paying Cashback earned. In simple terms, we may need to check you have actually bought certain goods, before paying out under the Cashback Programme for those goods.

Data we collect from your activity on the Website/App

As you use the Website/App and personalise your account, we collect data about your activity on the Website/App. This includes things like:

  • Information on what you buy and how you use the Website/App, such as information on Baskets you have sent on to a Supermarket items you have purchased, your favourites, your sorting preferences, your product swaps, basket 'splits� and store 'switches', your selection of Savvy Buys and Top Offers, and other details about your shops and how you have used the Website/App
  • Information about your use of various Website/App services, such as your use of the Rating and Reviews Service or the Price Alert feature or the Cashback amounts you have received from our Cashback Programme.
  • Your communications with mySupermarket and your use of the Support Machines Support service.
  • Information about your current location (for users of the App). You may opt out of having this data collected at any time by managing your smartphone location services settings.
  • Other information related to your activity, such as which site referred you to us.

Data we collect from your activity using the Companion Service via the Browser Extension

The Companion Service is provided by means of the Browser Extension. As you use the Companion Service, we collect data about your use of the Companion Service and your activity on the third-party Supermarket website. This includes things like:

  • For each page viewed on the third-party Supermarket website we collect information on the page visited (page URL and title) and information as to how you used the Companion Service on that page.
  • Information and statistics about your use of the Companion Service features, such as the ability to swap products, split baskets, switch stores, view Cashback offer details or set and view Price Alerts by means of the Companion Service (via the Browser Extension )
  • Information about your purchase from the third-party Supermarket website, including the items you purchased, item prices, special offers and the basket total.
  • Your communications with mySupermarket in respect of the Browser Extension and/or the Companion Service
  • Other information related to your activity using the Browser Extension and the Companion Service.

Except as it may be requested from you as part of the Companion Service, we do not collect any personal data about you from the third-party Supermarket website and/or from your activity on it while you are using the Browser Extension and Companion Service. Additionally, although you have the option to authorize us to save your Supermarket login details (as discussed above) we will not collect this information from your activity using the Browser Extension and/or the Companion Service.

Data we collect from other sources

We may receive information about you from third party sources, such as data aggregators and from third parties to whom you have given permission to share your information. For instance, by registering for the Website/App using Facebook or another social network, you grant permission to that network to share your details. Depending on the network rules and your settings on it, this may include data such as your date of birth, your marital status, the number of people in your household and other information.

Sensitive Personal Data

Sensitive personal data is defined by the Data Protection Act and includes details such as information related to your health, sexual orientation, religion, race or ethnic origin. For the most part, we will not need any Sensitive Personal Data in order to provide our services and we will not request it. However, we may be able to assume sensitive personal data about you from the information you provide. By letting us have any sensitive personal data, you expressly consent to us using and telling others about any of your sensitive personal data so we can provide you with the goods or services requested by you and engage in commercial activities in the way set out in this Privacy Policy.

C. How We Use the Information We Collect

We use the personal data we collect to provide the Service, to customise and improve your mySupermarket experience, to make your experience as enjoyable and efficient as possible and for commercial purposes.

Use of Information to Provide the Service

Certain information is required in order for the Service, or certain features of the Service, to operate.

Here are some specific examples of information used to provide the Service.

  • Your email address and password allows us to recognise you when you return so that we can provide you with a faster service and a personal user account.
  • Your postcode allows us to identify which Supermarkets deliver to your area and what products are available at those Supermarkets. Products in particular Supermarkets do sometimes vary by locality.
  • We use your IP address to prevent any spam, fraud or abuse of our site.
  • We use your login data for Supermarkets to allow you to place an order or book a delivery slot with one of the Supermarkets, to import your favourites from any given Supermarket and to confirm completion of orders placed (including collecting information about your purchase from the third-party Supermarket website, such as the items you ultimately received, the basket total and delivery date) to work out whether you may be eligible for Cashback on one of our Cashback Programmes or for other verification reasons.
  • To facilitate your registration to a Supermarket, we may provide you with the ability to register for a relevant third party website of a Supermarket through the Website/App. If so, we may pre-populate certain fields in the registration form for that third party website for you. If we do so, it will be for fields for which we already hold your information, such as your name, postcode and email address. You always have the opportunity delete any fields that we pre-populate.

Use of Information to Customise and Improve the mySupermarket Experience

We want your shopping experience on mySupermarket to be as enjoyable as possible. We will collect the data about your shopping activities and preferences to customise your account (in addition to how you customise it yourself) and to enable us to provide an efficient and user-friendly service. We will also use it to improve the quality of the site.

Here are some specific examples of how we use your data:

  • We keep details of your favourites from any of the Supermarkets (if you have chosen to import them to your mySupermarket account), details of items you have added to favourites and details of previous Baskets you have ordered in your favourites list. This will allow you to shop more efficiently on future visits.
  • We keep a record of the contents of your Baskets between shopping sessions. This allows you to continue shopping sessions that you may have stopped midway with no need to add again all the items that you already placed in your Basket.
  • We keep a record of your preferences such as sorting order of items and the last shelf you bought from, so you don't need to reset these preferences every time you start shopping.
  • We keep a record of your login details for the Supermarkets to make it faster for you to place orders or book delivery slots in the future so that you do not continually have to re-enter such details.We also keep these details to ensure you are able to benefit from our Cashback Programmes as we use them to verify your eligibility, as we set out above.
  • Paying attention to how you use the Website/App help us to develop improvements to the Website/App and the Service.
  • We use information about your current location in order to provide you with information about Savvy Buys, Offers and Top Offers available at a certain Supermarket when you are at that Supermarket (for users of the App). You may opt out of this at any time by managing your smartphone location services settings.
  • If you have been referred to us by a third-party website, we may keep a record of the website that referred you so that we may work out which websites refer more or less users to our Website/App. We may also have referral arrangements with certain third-party websites and referrers and we may use this data to fulfil obligations that we may have to these third-party websites or referrers.
  • We collect and track individual and aggregate information about shopping habits, products and service preferences and selections which users have made and the like. We use this information for the personalisation or general improvement of the Service, but also for the purpose of business research. You can see more about aggregate information below.

Use of Information for Commercial Purposes

mySupermarket does not charge users for use of the website or App. We earn revenues (which allows us to keep the website/App online and totally free to our users) through advertising sales, including online behavioural advertising, and through the sale of business intelligence data.

Here is how your information is used for this:

  • We use information about your activity on our site, including information about your current location when using the App, in order to present you with targeted advertising-that is, product information, offers and promotions that we think may be interesting to you and that you might like. Without targeting, you will still see advertisements; they are just less likely to be relevant.
  • We share information with certain carefully selected third party partners so that they can present you with advertisements and promotional offers that are relevant to you and your interests on other sites based on your activity on mySupermarket or, alternatively, to present you with advertisements on mySupermarket based on your activity on other websites. For more information on data sharing, please see the "Data Sharing" section.
  • We collect and may display or use for the purposes of marketing and advertising the Website/App, Service or ourselves, any testimonials you provide us with about the Website, the Service or ourselves - and we may append to the testimonial your first name (but not your surname) and general geographic location (e.g. City or locale).

Use of Your Email Address

We use your email address to communicate with you. Some of these are service emails and are so we can communicate with you about Website/App updates or your activity on the Website/App. For instance, we may send you service emails:

  • after registration for the Service or the Cashback Programme, notifying you of your registration details;
  • after you have sent a Basket, giving you details about that including regarding applicable Cashback Amounts;
  • to send you information which you have asked for; and
  • to contact you about the status of ratings or reviews you have submitted using our Rating and Review Service or other Services

In addition, from time to time we may email you marketing emails with Website/App news and updates or details of sales offers or promotions. These may be marketing for the Website/App itself or on behalf of third parties. We may also contact you for market research purposes, either for commercial purposes or so we can get feedback about the Website/App.

Your acceptance of the mySupermarket Terms and Conditions means that you are giving us consent to send you these emails. However, you can easily opt out of receiving marketing emails by clicking "unsubscribe" in the relevant email or by updating your email preferences in the "My Account" section of the Website/App at any time. Even if you opt out, we will still send you service emails about the Website/App itself, your account and your activities on the Website/App.

Aggregate Information

Aggregate information is data we collect about a group or category of products, services or users, from which individual user identities have been removed and from which it is not possible to work out individual customer identities. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but all such information will be anonymised and no identifying information will be included in the resulting data.

Aggregate data helps us to understand trends and customer needs so that new products and services can be considered and so that existing products and services can be tailored to customer desires. We use and disclose anonymised aggregate information to provide other products and services, as well for the purposes of evaluating and improving our existing products and services. We also sell such aggregate information, both via our business insights website and through other channels.

D. Security Measures

All of the information we collect about you is stored on our secure servers and will be held securely in accordance with our internal security policy and the law. For example, we use secure encryption to hold passwords (e.g. the password allocated as part of the registration process - which may later be changed) or your login details for a Supermarket (if you authorise us to save this information).

We may send your information internationally including to countries outside the European Economic Area. While we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting your data to us, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

E. Technology

mySupermarket and its partners and service providers use cookies to provide the Service, to customise and improve your mySupermarket experience and for commercial purposes. You can find more information on the cookies used by mySupermarket, our partners, service providers and other third parties as well as how to manage your cookie choices in our Cookie Policy.

E. Data Sharing

There are a number of instances in which mySupermarket may share your personal information. This may be in order to allow us to operate the website/App, for corporate or statutory purposes or as part of a partnership with a third party. All recipients of your personal data are required to treat it in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK and this Privacy Policy.

Operating Purposes

  • We may share your personal information to any member of our group of companies, which means any subsidiaries of mySupermarket Limited, or its ultimate holding company and its subsidiaries.
  • At times we work with other companies who help us to provide the Services to you or provide other support services pertaining to the operation of the Website/App. These companies receive only the personal information required in order to provide services, and are not allowed to use that information for anything aside from providing the services.
  • We reserve the right to investigate suspected violations of the Terms & Conditions of the Website/App or illegal, fraudulent or inappropriate behaviour on the Website/App; and to engage in activities needed to protect the rights, property, or safety of ourselves, of our users, or of others. To that end, and to the extent necessary to achieve the forgoing, we may exchange information with other companies and organisations, including but not limited to Supermarkets, our affiliates and partners and law enforcement agencies.

Corporate and Statutory Purposes

  • We may transfer our databases containing your personal information if we sell our business or part of it and engage in another similar corporate transaction.
  • We will share personal information where we are required to share your personal data in order to comply with any legal obligation.

Third Party Partnerships

We may share your personal information with other third parties with whom we have a partnership.

F. Obtaining Your Personal Information

You can request a copy of the personal information that we hold about you. Please note that we will need to see proof of identity before processing your request and that there may be an administrative fee (not exceeding the maximum permitted by law) for this. If you find any inaccuracies we will delete or correct them promptly.

Please direct your inquiries to:
mySupermarket Inquiries
Lower Ground Floor,
1 Great Cumberland Place, London
W1H 7AP

G. This Privacy Policy

Please note that this Privacy Policy forms part of the Terms & Conditions for use of the Website/App, Browser Extension and the Service and forms part of the Agreement between you and us. The terms defined in those Terms & Conditions are used in the same way in this Privacy Policy. Updates to this Privacy Policy are dealt with in the same way as in those Terms & Conditions.

H. Questions or Comments?

If you have any further questions about our Privacy Policy, please refer to our Terms & Conditions or contact our Customer Support. (We're located at Lower Ground Floor, 1 Great Cumberland Place, London, W1H 7AP.)